Job Responsibilities

• Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection.
• Conduct pre-inspection on units before VP and make sure the unit is in excellent condition before VP.
• Ensure condition of unit before check in and after check out is the same. In the case of any defects, the tenants will need to bear the cost of repairing.
• Brief the customers on the handover process including unit tour, usage of facilities, handover of the property, handover kit, DLP period, unit defects; ensuring the tenants bear the cost of repairing.
• Attend to the owner for the property handover of the vacant possession (VP).
• Coordinate defect rectification works to ensure all defects filed are rectified within the stipulated time frame.
• Respond promptly to customer inquiries and feedback in a tactful and timely manner.
• Communicating with customers through various channels (Email & WhatsApp).
• Keeping records of customer defect complaints and inquiries.
• Communicating and coordinating with the project team and external contractors for the arrangement of defect rectification.
• Ensure customer satisfaction and provide professional customer support.
• Ensure all records, data and information are recorded and filed up to date.
• To perform any other ad hoc duties when required.
• Providing timely updates to customers on defect work progress status
• Preparing at least 3 quotation memos for approval from Top Management.

Requirement

• Possess a Diploma or Degree in Hospitality or equivalent with a minimum of 2-3 years' experience in branded hotel or property development industry.
• A team player, result-driven, self-motivated, ambitious, and able to work under pressure.
• Fluent in spoken and written English and Bahasa Malaysia. Knowledge of Mandarin is an added advantage.
• Dynamic, independent, reliable, and responsible.
• Good communication skills.
• Good at multi-tasking with a good sense of urgency.
• Have an eye for details.